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We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.


The time your order is processed and shipped depends on the day and time you place your order and how busy we are.


Order processing takes an estimated 10-14 business days to be completed.

Orders are processed and shipped Monday through Friday.

Orders placed on holidays or weekends will begin processing the next business day.

Orders placed after 12pm Eastern Standard Time will begin processing the next business day.

Once your package ships, we'll send you an email with a tracking number and a link to track it.

All orders require a signature at the time of delivery.


* If there is any look that is seen via the companies social media please email "Customer Service" with image along with size for purchasing.


Shipping:

Orders are packed and shipping Monday-Friday

Tracking numbers are emailed upon shipment

Orders are packed and shipping Monday-Friday

All items are shipped within the USA via USPS Priority Mail.

Once your items have been shipped you will receive an email with your tracking number


All shipping for items take 2-3 days via USPS priority mail AFTER processing is complete. business days (USA) / 3-4 weeks (Intl.) for delivery.



BUSINESS DAYS are Monday - Friday.(Weekends are not included)


*International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.


All orders are shipped using USPS (USA). (Intl.) May depend on country.

TERMS & POLICIES

Once packages leave our facility, we are no longer responsible for those packages. Lost, stolen, or damaged packages will not be our responsibility. Once your shipment is in possession of the United States Postal Service it is their responsibility to deliver your package in a timely manner. Once USPS confirms a delivery was made we are no longer responsible for refunds or replacements. If the post office confirms that the package was received, we cannot be held responsible for the package. If you have a concern over this occurring, USPS offers insurance for purchases.

Insurance can be added to a package by special request and an additional fee which will be charged at that point. You must let us know if you want your package insured before placing your order! To insure your package email customerservice@mahjingwong.com  with your request. All goods are inspected, carefully packaged and in good condition when shipped. If your item(s) arrive damaged you should make a claim directly with USPS at www.usps.com. We pack our orders securely and carefully and pride ourselves in our customer service.

We will not be responsible for wrong addresses provided to our system. Even a missing apartment/unit number can cause your package to be returned as "undelivered". Please verify that your shipping address is correct when you receive your order confirmation email and contact us right away if you notice a discrepancy. Otherwise, you may not receive your order and it may return back to us. We will be happy to reship the order once the prior order is received and when the buyer pays for cost of reshipping. This is regardless of method of shipping chosen.


REFUND & EXCHANGE POLICY

Due to the all item being "MADE UPON ORDER", we do not refund or exchange any items bought from the online store, but if you have any major problems with your purchase (not including wrong size selection) please contact us within 3 days of receiving your item at customerservice@mahjingwong.com. For items received after this time period, we reserve the right to deny your request. All items must have a tracking provided by the customer before any action is taken. All exchange items must be mailed back within 5 business days from granted exchanged. Please ensure you read all sizing/wash care info carefully before making your purchase and if you need any more info please contact us through the contact page.

NOTE: All items are " Made Upon Order",they are made with great care. Treat ordered items with respect, and be sure to follow care instructions on the care label.